Welcome to Kinetic Healthcare (“Kinetic”, “we”, “us”, “our”). These Terms & Conditions (“Terms”) govern your use of our website located at kinetichealthcare.com.au (the “Website”) and any related services offered by Kinetic Healthcare.
By accessing or using this Website, booking an appointment, purchasing a product, or otherwise engaging with our services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use the Website.
In these Terms:
2.1 Acceptance – By using the Website or our Services, you confirm you have read, understood, and agree to these Terms.
2.2 Amendments – We may amend these Terms at any time without notice. The “Last Updated” date will reflect the latest version. Continued use of the Website constitutes acceptance of any changes.
2.3 Age Requirement – You must be at least 18 years old to use the Website or book services, or have consent from a parent/guardian.
3.1 Purpose – This Website provides general information about our practice, services, and health-related topics.
3.2 Prohibited Use – You agree not to:
4.1 Informational Only – All information on this Website is for general informational purposes only. It does not constitute medical, health, or professional advice.
4.2 No Substitute for Medical Advice – You should not rely on any information on the Website as a substitute for professional diagnosis, treatment, or advice.
4.3 Seek Professional Advice – Always consult your doctor or qualified healthcare provider with questions regarding a medical condition or treatment.
4.4 Emergency Situations – In the event of a medical emergency, call 000 or seek immediate emergency care.
5.1 Bookings – Appointments can be made online, by phone, or in person. By booking, you agree to provide accurate and complete information.
5.2 Cancellations – Please provide at least 24 hours’ notice for cancellations or rescheduling. Late cancellations or no-shows may incur a cancellation fee.
5.3 Payment – Payment for consultations or treatments is required at the time of service unless otherwise agreed.
5.4 Health Fund Rebates – Where applicable, rebates may be available for eligible treatments. Check with your private health insurer for details.
5.5 Referrals – Some services may require a referral from a GP or specialist in order to claim rebates under Medicare or private insurance.
6.1 Pricing – All prices are in Australian Dollars (AUD) and include GST where applicable.
6.2 Payment Methods – We accept EFTPOS, Visa, Mastercard, or approved digital payments.
6.3 Refunds – Refunds are only provided as required by Australian Consumer Law. Services already rendered cannot be refunded unless they fail to meet consumer guarantees.
6.4 Gift Vouchers – Gift vouchers are non-refundable and must be used within the validity period stated on the voucher.
7.1 Ownership – All intellectual property rights in the Website, including content, design, and logos, are owned or licensed by Kinetic Healthcare.
7.2 Limited Use – You may view and print Website content for personal use only. Commercial use or reproduction is prohibited without written consent.
7.3 User Content – If you provide feedback, testimonials, or reviews, you grant us a perpetual, royalty-free licence to use, reproduce, or publish such content in connection with our business.
8.1 Personal Information – We handle personal and health information in accordance with the Privacy Act 1988 (Cth) and our Privacy Policy.
8.2 Confidentiality – Health records and personal data are stored securely and used solely for the purpose of delivering healthcare services, unless disclosure is required by law.
8.3 Cookies – The Website may use cookies to enhance functionality and analytics. By using the Website, you consent to their use.
9.1 No Guarantee of Outcome – Kinetic Healthcare provides healthcare services based on best practice and professional standards. However, results cannot be guaranteed, as individual outcomes vary.
9.2 Limitation – To the extent permitted by law, we exclude all warranties, representations, or conditions not expressly stated in these Terms.
9.3 Maximum Liability – Our total liability to you for any claim arising out of these Terms or the Website will not exceed the total fees paid by you to us in the past three (3) months.
9.4 Indirect Loss – We are not liable for indirect or consequential losses, including loss of profit, income, or business opportunities.
10.1 External Links – The Website may include links to third-party sites. These are provided for convenience only. We do not endorse or control their content.
10.2 Third-Party Services – We are not responsible for any issues arising from the use of third-party integrations (e.g. online booking systems, payment processors).
10.3 Use at Your Own Risk – You access third-party content or services at your own risk and are subject to their terms and privacy policies.
You agree to indemnify and hold Kinetic Healthcare, its directors, employees, contractors, and affiliates harmless from any loss, claim, or expense (including legal fees) arising from your use of the Website, your breach of these Terms, or your violation of any law or rights of third parties.
We may suspend or terminate your access to the Website at any time without notice if you breach these Terms or if it is necessary for security or maintenance reasons. Any obligations that by their nature should survive termination (including intellectual property, liability, and indemnity clauses) shall continue in effect.
These Terms are governed by the laws of Western Australia, Australia.
You agree to submit to the exclusive jurisdiction of the courts of Western Australia for any disputes arising from these Terms or your use of the Website.
For any questions, feedback, or concerns about these Terms, please contact us at:
Kinetic Healthcare
📧 info@kinetichealthcare.com.au
📞 (02) 4666 2796
These Terms, along with our Privacy Policy and any other legal notices on the Website, constitute the entire agreement between you and Kinetic Healthcare regarding the use of the Website and Services.
